Refund policy

Returns & Refund Policy

Repairs

If for any reason you would like to return the item to us for repair, please do so, we offer a complementary lifetime repair or replacement over the period of 5 years, and will fix your item for you within 14 days of receipt. Simply send a request via our Customer Contact form .

Return Policy

Satisfaction Guarantee

To qualify for our satisfaction guarantee, you must return your items within the specified 14-day period and submit your request within 7-days of receiving the item. For the purposes of our T&Cs the date you notify us by email, is the date of notification.

We have a 100% Satisfaction Guarantee on all our products, if you’re not happy with the fit & wish to exchange for another product simply notify us via our customer service portal and return your items with tags intact and in original condition within our 7-day notification period for an exchange on your product.

To register for the guarantee, please contact us via the Customer Contact form and quote your order number. Our return address is noted on your delivery slip and confirmation emails will be provided on receipt of your request.

Refund Policy

We do not provide refunds on sunglass products; we will happily exchange for any other style available under the terms of our satisfaction guarantee.

Postage Costs

Shipping is non-refundable and returns are at the cost of the purchaser.

Please return your item to us at the address provided on your delivery slip with your order number included for prompt processing.

Faults or damage policy

a) If your product is damaged or you have received the incorrect item, we will send you a replacement item within 48 hours of notification, at no additional cost to you.

b) We will provide any customer with a replacement with no cost to you, where your item is: